Shipping
We currently ship within Canada. Orders are processed within 2–4 business days unless otherwise noted.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Please note that delivery times may vary based on your location and carrier delays.
Shipping costs are calculated at checkout.
Returns & Exchanges
Because our pieces are made with care and intention, we kindly ask that you review your order before purchasing.
At this time, we do not accept returns or exchanges unless an item arrives damaged or defective.
If there is an issue with your order, please contact us within 7 days of delivery, and we’ll do our best to make it right.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please reach out to us with your order number and a photo of the item.
Email us at:
rootedcocollective@hotmail.com
Questions?
If you have any questions about shipping or returns, feel free to contact us. We’re always happy to help.